Streaming & media · América Móvil
Is Claro video down?
✓No problems detected at Claro video right nowupdated just now
User reports indicate no current problems at Claro video. We compare reports from users with the normal level for this time of day.
0 people checked Claro video today
0 reports in the last 15 min · 0 in 24 h
- No outages recorded in the last 90 days.
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FAQ
Claro video: status questions
Is Claro video down right now?
No problems detected at Claro video right now. We have not received reports about Claro video in the last 24 hours.
Why is Claro video not working for me?
Restart the app or TV device and lower the video quality. Run a speed test: HD needs about 5 Mbps and 4K about 25 Mbps. Sign out of all devices and sign in again if playback keeps failing.
How do I know if Claro video is down for everyone or just me?
If many people report a problem at the same time, the chart on this page rises above the typical level and the status changes to “Possible problems” or “Outage”. If the chart is normal, the problem is probably on your side: your device, app or internet connection.
Where can I find the official Claro video status page?
Claro video does not publish a public status page, so this page relies on reports from users like you.
What to try if Claro video is not working
- Restart the app or TV device and lower the video quality.
- Run a speed test: HD needs about 5 Mbps and 4K about 25 Mbps.
- Sign out of all devices and sign in again if playback keeps failing.