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Cloud & developer · VTEX

Is VTEX down?

✓No problems detected at VTEX right nowupdated just now

User reports indicate no current problems at VTEX. We compare reports from users with the normal level for this time of day and with the official VTEX status page.

VTEX reports in the last 24 hoursReports Typical

0 reports in the last 15 min · 0 in 24 h

Having problems with VTEX?Choose what isn't working:

Comments

    Most reported problems
      Where it's reportedlast hour
      Official componentsfrom the status page
      • Portal/CMSOperational
      • Store FrameworkOperational
      • FastStoreOperational
      • Sales AppOperational
      • 3rd Party AppsOperational
      • Order PlacementOperational
      • Shipping CalculationOperational
      • Pricing CalculationOperational
      • Payments GatewayOperational
      • Payment ConnectorsOperational
      • Catalog ManagementOperational
      • Content ManagementOperational
      • Order ManagementOperational
      • Marketplace ConnectorsOperational
      • Admin OperationsOperational
      • Platform Admin - CX PlatformOperational
      • VTEX IOOperational
      • Master DataOperational
      • API IntegrationsOperational
      Official status

      Official VTEX status page ↗
      Outage historylast 90 days
      • No outages recorded in the last 90 days.
      Latest reports

        Cloud & developer

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        FAQ

        VTEX: status questions

        Is VTEX down right now?

        No problems detected at VTEX right now. We have not received reports about VTEX in the last 24 hours.

        Why is VTEX not working for me?

        Check the official status page for the specific region or product you use. Retry failed deployments or API calls with back-off. If your site is down, check DNS and CDN settings before assuming a provider outage.

        How do I know if VTEX is down for everyone or just me?

        If many people report a problem at the same time, the chart on this page rises above the typical level and the status changes to “Possible problems” or “Outage”. If the chart is normal, the problem is probably on your side: your device, app or internet connection.

        Where can I find the official VTEX status page?

        VTEX publishes its official status at https://status.vtex.com/. DownLiveMap checks it every minute and shows any incident on this page.

        What to try if VTEX is not working

        1. Check the official status page for the specific region or product you use.
        2. Retry failed deployments or API calls with back-off.
        3. If your site is down, check DNS and CDN settings before assuming a provider outage.

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