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Cloud & developer · Sumsub

Is Sumsub down?

!The official Sumsub status page reports problemsupdated just now

Sumsub has an open incident on its official status page. We have no user reports about it yet. The official status page reports: “Connectivity issues for some users in Vietnam — We are continuing to work on the connectivity issues affecting some end users in Vietnam. Our team is currently developing a technical solution on our side and remains in direct contact with the affected telecom providers to resolv…”

Sumsub reports in the last 24 hoursReports Typical

0 reports in the last 15 min · 0 in 24 h

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    Most reported problems
      Where it's reportedlast hour
      Official componentsfrom the status page
      • APIOperational
      • APIOperational
      • APIOperational
      • MobileSDKOperational
      • MobileSDKOperational
      • MobileSDKOperational
      • WebSDKOperational
      • WebSDKOperational
      • WebSDKOperational
      • Support SystemsOperational
      Official status

      Official Sumsub status page ↗
      Outage historylast 90 days
      • Problems · ongoing

        Connectivity issues for some users in Vietnam — We are continuing to work on the connectivity issues affecting some end users in Vietnam. Our team is currently developing a technical solution on our side and remains in direct contact with the affected telecom providers to resolv…

        28 Oct · 19:58
        1 h 14 min
      Latest reports

        Cloud & developer

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        FAQ

        Sumsub: status questions

        Is Sumsub down right now?

        The official Sumsub status page reports problems. We have not received reports about Sumsub in the last 24 hours.

        Why is Sumsub not working for me?

        Check the official status page for the specific region or product you use. Retry failed deployments or API calls with back-off. If your site is down, check DNS and CDN settings before assuming a provider outage.

        How do I know if Sumsub is down for everyone or just me?

        If many people report a problem at the same time, the chart on this page rises above the typical level and the status changes to “Possible problems” or “Outage”. If the chart is normal, the problem is probably on your side: your device, app or internet connection.

        Where can I find the official Sumsub status page?

        Sumsub publishes its official status at https://status.sumsub.com/. DownLiveMap checks it every minute and shows any incident on this page.

        What to try if Sumsub is not working

        1. Check the official status page for the specific region or product you use.
        2. Retry failed deployments or API calls with back-off.
        3. If your site is down, check DNS and CDN settings before assuming a provider outage.

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