Banking & payments · HSBC
Is first direct down?
✓No problems detected at first direct right nowupdated just now
User reports indicate no current problems at first direct. We compare reports from users with the normal level for this time of day.
0 people checked first direct today
0 reports in the last 15 min · 0 in 24 h
- No outages recorded in the last 90 days.
FAQ
first direct: status questions
Is first direct down right now?
No problems detected at first direct right now. We have not received reports about first direct in the last 24 hours.
Why is first direct not working for me?
Do not repeat payments while the service is unstable: check your statement first. Try the banking app instead of the website, or the other way round. Card payments in shops may still work even when online banking is down.
How do I know if first direct is down for everyone or just me?
If many people report a problem at the same time, the chart on this page rises above the typical level and the status changes to “Possible problems” or “Outage”. If the chart is normal, the problem is probably on your side: your device, app or internet connection.
Where can I find the official first direct status page?
first direct does not publish a public status page, so this page relies on reports from users like you.
What to try if first direct is not working
- Do not repeat payments while the service is unstable: check your statement first.
- Try the banking app instead of the website, or the other way round.
- Card payments in shops may still work even when online banking is down.